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Cross-border E-commerce Return Service. By integrating advantageous resources such as Shenzhen Bonded Warehouses and import customs clearance, we establish efficient return channels for cross-border e-commerce sellers, ensuring goods can be shipped out and returned smoothly. Our services include Amazon return processing, overseas warehouse return processing, and general cross-border e-commerce return handling.
Amazon Return & Exchange Service Description
According to Amazon's return and exchange policy, the return window is extended during peak seasons, lasting up to 4 months. Following major shopping events like Black Friday and Cyber Monday, sellers often face massive return volumes. Due to Amazon's platform policies, buyers can return items within 90 days of receipt. This leads to situations where buyers return products after extended use, sometimes even leaving negative reviews alongside returns. Unsellable inventory is often marked as "Buyer Damaged," with no compensation from Amazon. As long as the buyer initiates a return, Amazon issues a full refund, leaving sellers to bear the loss for unsellable items.
For high-value goods, aside from commission losses caused by returns, after-sales repair and maintenance pose significant challenges. Utilizing our self-operated overseas warehouses in regions like Europe and the US, Paibiao Import & Export Company provides services for high-value cross-border sellers, including overseas warehouse transshipment and consolidation shipping back to China. Simultaneously, leveraging resources from special customs supervision zones and a one-stop supply chain service platform, we offer full-process import services—from bonded warehouses to domestic repair workshops and back to bonded warehouses. We possess extensive experience in product return import customs clearance, repair, and re-export operations.
Conditions and Requirements for Amazon Return Imports
1. The goods must meet the requirements for secondary sales and be returned to the original place of supervision in their original condition within 30 days from the date of customs release.
2. The return enterprise must apply for the return within 30 days from the date of release of the "China Customs Cross-border E-commerce Retail Import Declaration List" (hereinafter referred to as the "Declaration List"). Furthermore, the returned goods must arrive at the original customs supervision premises, the original special customs supervision area, or the Bonded Logistics Center (Type B) within 45 days from the date of release of the "Declaration List."
3. Enterprises must submit return applications to Customs through the China International Trade Single Window (website: https://www.singlewindow.cn/) or relevant cross-border e-commerce customs clearance service platforms.
4. Enterprises must transport the declared return goods to the original place of supervision.
5. On-site Customs confirms the arrival of the returned goods and conducts inspection and release according to relevant requirements. Upon completion of inspection and release, taxes corresponding to the returned goods will not be levied.
Our Advantages
With the development of cross-border e-commerce export business, inadequate return channels have become a constraint on its growth. Feiyunda Company integrates resources such as Shenzhen Bonded Warehouses and import customs clearance advantages to establish efficient return channels for cross-border e-commerce sellers. This ensures goods can exit and re-enter smoothly, helping sellers reduce operational costs.
Feiyunda operates over ten self-owned and affiliated overseas warehouses in Europe, America, and other regions. Coupled with our independently developed overseas warehouse management system, we effectively manage cargo information.
Feiyunda Logistics provides optimal import solutions for cross-border e-commerce sellers—"Ship with confidence, return with peace of mind." Provided documents are complete and clients cooperate effectively, Paibiao Logistics can complete operations within 10 working days without delay.